Wednesday, January 10, 2007

You've got speech!

http://voice.aol.com/voice/index.adp?

My suite of products, over which I am lord (lady?). I am the co-owner of the user experience for AOL Voice Services. My primary field of interest, and my skillset, is Voice UI, but I'm also partially responsible for GUI. I guess I got myself into this having opinions about how the Website was worded. :)

First, something about me. I celebrate my 8th anniversary in the same officespace this coming Saturday. During this time, I have worked for 2 companies (InfoInterActive, Inc and AOL - IIA having been acquired by AOL in 2001) 3), and have held 5 positions 1) Customer Service Rep, 2) Technical Writer, 3) Software QA Engineer (toot toot!), 4) Senior Speech Designer, 5) ????. Two of those positions, I worked toward; three just kind of happened.

Prior to that, to work my way through school, I worked in an outbound call centre doing phone surveys. For 4 years. It's directly paved my way to where I am now - I got my first job here thanks to my phone experience.

So, who better to do TUI design than one who has been a TUI herself, one who has documented telephony apps, and one who has tested them for 4 years. :)